Current Situation

Most patients access healthcare services via direct, in-person visits to a clinic or hospital. But many patients prefer, and sometimes need, more convenient and cost-effective remote-access methods. In some instances, clinicians would prefer remote access as well. Electronic health records (EHRs) can offer a platform for clinicians to integrate telemedicine solutions into existing workflows to recreate the in-office visit experience. For example, consumers would be able to see clinicians via a video chat from a web browser or mobile device.

Goals & Objectives for Digital Transformation

Reduce the number of emergency room (ER) visits for non-urgent care, while increasing compliance rates for chronic condition follow-up care. Respond to the increasing needs and preferences of patients and providers. Reduce time, effort, financial, and physical burdens for both patients and providers. Introduce added workflow and practice efficiencies from direct integration with patient records.

Technology Deployed

  • Videoconferencing
  • Mobile
  • Cloud
  • IoT (Connectivity with remote health monitoring devices)
  • Integration with EHRs
  • Patient-facing portals, messaging, scheduling, and payment tools
  • Modern APIs and app development frameworks

Use Case

Patients can see a clinician anytime, anywhere, and anyplace from a secure device using a combination of video, mobile, cloud, and IoT technologies, to improve access to care for healthcare services ranging from urgent care to managing chronic conditions to receiving behavioral health therapy. Providers can virtually recreate the in-office visit through EHR-based telemedicine to improve patient experience and deliver value for both providers and patients through a range of applications, such as management of medications, chronic care conditions, counseling and behavioral conditions, post-discharge monitoring, patient outreach, and communication.